Leveringspolitik

Last Updated: January 20, 2026

Business Identity & Contact

This website (https://novalightmask.com) is operated by Novalight LLC. All shipments are managed and dispatched under the authority of our registered business entity.

1. Shipping Coverage

We currently ship to the United States, United Kingdom, Canada, and Australia. Orders are fulfilled through our authorized logistics partners to ensure secure and reliable delivery.

2. Order Processing & Delivery Time

Order Cut-Off Time:
Orders placed before 4:00 PM Pacific Standard Time (PST) on a business day will begin processing the same day. Orders placed after this time will be processed on the next business day.

Processing Time:
Orders are processed within 1–2 business days (Monday–Friday), excluding public holidays. Processing includes order verification, quality inspection, and packaging.

Estimated Transit Time:
Once dispatched, delivery typically takes 7–12 business days (Monday–Friday), depending on the destination country and carrier operations.

Total Estimated Delivery Time:
Customers can expect to receive their order within approximately 8–14 business days from the date of purchase.

Delivery timelines are estimates and may vary due to customs clearance, carrier delays, or other circumstances beyond our control. Orders are not processed or shipped on weekends or public holidays.

3. Shipping Costs

We provide Free Standard Shipping on all orders, with no minimum purchase requirement. Customers will not be charged any shipping fees at checkout.

All applicable charges are clearly displayed prior to order confirmation. We do not impose hidden shipping fees or additional delivery charges.

4. Order Tracking

Once your order has been shipped, you will receive an automated email containing your tracking number and a link to monitor your shipment status.

If you do not receive tracking information within the processing timeframe, please contact our support team.

5. Customs, Duties & Taxes

Depending on the destination country, import duties, taxes, or customs charges may apply. Any such charges are the responsibility of the recipient.

We recommend contacting your local customs office for further information regarding potential fees prior to placing your order.

6. Return Shipping Address

For return processing and logistics, we utilize an authorized international returns facility located at:

Novalight – Returns Department
1840 Grant Park Lane
Los Altos, CA 94024
United States

This facility is used exclusively for return processing and logistics purposes. All corporate, legal, and billing correspondence must be directed to our registered address in Los Altos, California, United States.

Customers must contact our support team prior to returning any item to receive return authorization and detailed instructions.

7. Contact Information